Terms & Conditions

At Kanooz Al Madina Online Stationery Store, your privacy is very important to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit or make a purchase from our website.

1. Information We Collect

• Personal Information: Name, email address, phone number, billing/shipping address, and payment details.
• Order Information: Details related to your purchases, such as products, quantities, pricing, and transaction history.
• Device Information: IP address, browser type, device type, and pages visited to improve website functionality and user experience.

2. How We Use Your Information

• To process and fulfill your orders.
• To provide updates on your order status via email or SMS.
• To personalize your shopping experience.
• To improve our website, services, and customer support.
• To send promotional emails or offers (only if you have opted in).

3. Data Protection and Security

• We implement appropriate technical and organizational measures to protect your personal data.
• All payment transactions are encrypted and processed securely via certified payment gateways.
• Access to your data is limited to authorized personnel only.

4. Sharing of Information

• We do not sell, rent, or trade your personal information with third parties.
• We may share your information with:
  • Trusted logistics partners for delivery purposes.
  • Payment gateway providers for secure payment processing.
  • Government authorities when legally required.

5. Cookies and Tracking Technologies

• Our website uses cookies to enhance user experience, remember your preferences, and analyze site traffic.
• You may choose to disable cookies via your browser settings, though this may affect website functionality.

6. Your Rights

• You have the right to access, correct, or delete your personal data at any time.
• You can unsubscribe from our marketing emails by clicking the unsubscribe link in any communication.
• For any data-related requests, contact us at support@kanoozalmadina.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before submitting any personal data.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of the website after changes implies acceptance.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: support@kanoozalmadina.com
Phone: +971 XX XXX XXXX